ROOM TO GROW
2023/24 ANNUAL REPORT
Klinic celebrates 50 years of community health care! We are proud to share the actions we’ve taken this year that work toward our vision of engaged and healthy communities. Yet, we also recognize our responsibility to the community and how we must keep growing to meet their needs. There is still so much to do.

Since 1973, Klinic has provided Manitobans with primary and mental health care, rooted in community.
Meet MJ—former Klinic client and Board member. As a radio host, MJ struggled with mental health and reached out to Klinic for support. This is her story.
Our Roots
YEAR IN REVIEW
With dozens of community health programs, tens of thousands of Manitobans served, and immeasurable benefits provided to our community, 2023-24 has been Klinic’s busiest year. Here’s a quick look of your support in action from April 1, 2023 to March 31, 2024.
8,375
primary care visits
5,275
Trans Health program visits
+1,443 from last year
170
visits to Hummingbird since launch
6,702
MWMS appointments +88 from last year
2,943
STI Klinic visits
+161 from last year
35,577
Crisis Line calls answered
63.5% answer rate
11,724
counselling sessions delivered
+1,992 from last year
1,866
drop-in counselling sessions
-286 from last year
95
public education sessions
+77 from MTIEC
44,850
safer drug use supplies distributed
including 500 naloxone kits and 2,550 drug testing strips
+3
Trans Health peers
to support 476 clients on the waitlist

10,462
volunteer hours worked
in the Crisis and SACP programs
+896 on-call hours
HIGHLIGHTS
To name all the challenges and opportunities for growth we faced this year might take another 50 years. Here are a few that we’re incredibly proud to share with you.
Highlight #1
Redefining leadership
Klinic’s new leadership team is creating strong foundations as we work to improve our model of care. Their diverse set of perspectives, knowledge, and experiences are empowering Klinic staff and volunteers to innovate the way we deliver services to our community.
Strategic priorities in focus:
- Work towards having a more equitable and diverse workforce at all levels of our organization—our board, management, staff, learners and volunteers
- Enhance relations with Indigenous members of our communities, listening and learning about Indigenous strengths and ways of knowing and being
Highlight #2
Our roots in community
Now, more than ever, Klinic is evolving to align our practice with what’s at the heart of the community. Person-centred care means meeting people where they’re at.
Strategic priorities in focus:
- Co‐design and implement anti‐racist and anti‐oppressive strategies with community
- Increase responsiveness to the needs of people experiencing concerns with their physical and mental well‐being
- Improve access to culturally safe care and services
Highlight #3
New models of care
As a teaching clinic, it’s equally important to design relevant programs for community and deliver quality training to health care providers in our organization and beyond. Our secret? Engage the people who are closest to the problem to inform the solutions.
Strategic priorities in focus:
- Co‐design and implement anti‐racist and anti‐oppressive strategies with community
- Work to dismantle discriminatory structures and practices to build a more inclusive organization
- Enhance systems and processes to provide holistic, person‐centred care and services
ADDITIONAL REPORTS
FINANCIALS
This fiscal year, despite continued structural deficits in our funding, Klinic finished the year with a small surplus of $5,667 and a total revenue of $18.5 million.
We are very grateful for the combined support of donors and our funding and service partners.

Where our funding is from:
WRHA: 74.7%
Province of MB: 6.1%
Shared Health: 6.3%
Other: 12.8%

Where our funding goes:
General operating expenses: 15.5%
Community Health & Wellness: 37.6%
Mental Health & Crisis: 46.9%

Total raised from donations*
Not including donations that qualify as deferred revenue
THANK YOU
Last year, you—our donors and supporters—showed up for us in so many ways. You organized incredible events. You made heartfelt gifts in memory of a loved one. You chose to give generously, and we are incredibly thankful!
We recognize the privilege we have and know our work needs to align more clearly with our values. This also applies to fundraising. To start, we developed an ethical storytelling framework to guide our work. Financial resources are being shared as our programs build relationships in community. This also means more joint collaborations when writing grants.
We still have a long way to go, but we know you have our back. Thank you for walking alongside us in this journey.

Janellyn Marcial
Director of Development
Funding & Service Partners







THE NEXT
50 YEARS TOGETHER
We’ve come a long way in 50 years, but we know Klinic needs to do better. In 2022, we created an ambitious strategic plan that challenges us to redefine our role in colonialism in healthcare. Now entering our third year into the plan, we focus even more on the following strategic priorities:
- Strengthen relations with Indigenous community members and apply Indigenous ways of knowing and being in our work
- Dismantle discriminatory structures and practices to build a more inclusive organization
- Co‐design and implement anti‐racist and anti‐oppressive strategies with community
There is so much room to grow. We’re only getting started.